Today's Hours: 11:00 am - 8:00 pm

Back in the Saddle Customization Event

Saturday, September 6th
1:00 PM - 3:00 PM

Location: West Court near H&M

GIDDYUP! Celebrate a return to school and routine with Madhatters Patch Bar, doing onsite personalization of your item purchased at Southland Center!

The event is FREE to attend, but a TICKET IS REQUIRED. Details below.

HOW IT WORKS:
1. Purchase an item at one of your favorite Southland Center retailers
2. Bring it to West Court near H&M to have it customized with patches by Madhatters Patch Bar

 

GET YOUR FREE TICKET

 

Not sure what item to have customized? Visit our socials for inspo and to preview Madhatters’ work.

Back in the Saddle Customization Event

Back in the Saddle FAQs | Southland Center

How do I attend the Back in the Saddle customization event?

Secure your FREE ticket to the event here and present your ticket at Southland Center from 1 to 3pm. Don’t forget to bring your item purchased at Southland Center to be customized!

Do I have to pay to attend the Back in the Saddle customization event?

The event is FREE! But you do need to register for a FREE ticket IN ADVANCE.

How will I receive my ticket to attend the Back in the Saddle customization event?

Upon registering for your ticket, you will receive your ticket and details via Eventbrite at the email you provide at the time of registration.

Can I attend the Back in the Saddle customization event without a ticket?

Walk-ups without a ticket will be served based on availability only. If you do not have a ticket, you are not guaranteed to have your item customized.

Where in Southland Center will the Back in the Saddle customization event take place?

The Back in the Saddle customization event will be held in the West Court near H&M.

What is the minimum age requirement to attend the Back in the Saddle customization event?

If you are under 18 years of age, you must have a parent or guardian register for your free ticket.

What types of customizations will be available?

You will be able to customize your product purchased at Southland Center with up to 5 patches as part of a patch bar! Items best for patches include jackets, jeans, sweatshirts, hats and bags. Follow Southland Center on Instagram for more inspiration leading up to the event!

 

How long will the customization of my item take?

Expect to wait up to 10 minutes for your item to be customized.

Can I have my item customized any way I want?

You will select a customization from a set of available options. Each guest is limited to 5 patches per item in order to ensure we can serve all ticketed guests.

Can I pay for additional customizations?

No, not at this event but we encourage you to connect with our vendor for additional opportunities outside of this event!

What kinds of items can I bring to have customized? Are there any restrictions?

For the patch bar, we are limited to only adding patches to jackets, jeans/denim, sweatshirts, hats and bags. To ensure all ticketed guests can be served, each guest is limited to one item.

Where can I purchase an item to be customized during the event?

A large number of tenants offer products that can be customized. We encourage you to look at the Southland Center directory for specific details about each store.

Do I need to purchase my item at Southland Center in order to have it customized?

Yes. Use it as an excuse to treat yourself to something new!

What if I’m not pleased with my customized item?

If you are not pleased with your customization, please contact the center through the website contact form located here: https://www.shopsouthlandcenter.com/contact-us/

Can my customized item be shipped to me?

No. You must pick up your item in person at Southland Center during the event.

What happens to my item if I leave it with the vendor and do not pick it up?

Items left past the duration of the event will be donated to charity.

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