Provide an exceptional customer experience by ensuring the customer is always the priority.
Proactive in assisting customers who are using technology to shop and compare.
Be proficient in POS systems including Search and Send.
Use RF equipment to scan out damages, transfers, and return to vendor merchandise.
Perform price changes as needed and signing as needed.
Rearrange jewelry cases for new merchandise, season changes, special events, and clearance sets.
Perform all aspects of fulfillment process; including: picking, packing, labeling, shipping and BOPS.
Process new receipts adhering to company standard.
Pack all customer sizing, repair orders and outbound shipments to the Jewelry Center.
Organize and file shipping, receiving, customer sizing, repair, sales, and return documentation.
Replenish displays and other products as needed and assist in the inventory process
Maintain orderliness and cleanliness of jewelry counters and area.
Attend to customer service needs in a friendly and helpful manner when approached.
Adhere to Asset Protection and inventory control and compliance procedures.
Establish high level of shortage awareness and effectiveness; ensure that all policies and procedures are implemented.
Qualifications and Competencies:
Resourceful self-starter, works well independently as well as part of a team, and able to adapt quickly to changing priorities
Ability to work a flexible schedule with retail hours, including day, evening, weekends, and/or holidays.