As a Beauty advisor, your focus is to support the Beauty needs of our customers to drive sales. Your role is to provide an elevated and seamless customer experience through your expert skills in beauty knowledge, virtual selling, service & recovery. Your goal is to exceed performance metrics. You are focused on customer acquisition and building strong client relationships. You embrace innovation and are comfortable communicating with customers via phone, virtual 1:1 appointment, virtual events and leverage new selling ideas and applications. Perform other duties as assigned.
Drive and exceed sales goals.
Provide a high level of service based on customer preference by leveraging product knowledge and providing expert advice to each customer.
Drive customer acquisition. Leverage MyClient to nurture client relationships through impactful and personalized outreach. Drive sales through leveraging Macy’s Loyalty Program
Participate in pre-selling and sales driving events
Remain up to date with all training. Attend Vendor trainings and virtual trainings as assigned.
Partner with Counter Manager and CSX Manager to identify business driving opportunities
Meet regularly with your supervisor to discuss your performance, goals and actions
Ensure timely processing of new receipts, damages, testers, and return to vendors (RTVs)
Regular, dependable attendance & punctuality
Qualifications and Competencies:
Previous cosmetic or fragrance sales experience a plus
Resourceful self-starter, works well independently as well as part of a team, and able to adapt quickly to changing priorities
Ability to work a flexible schedule with retail hours, including day, evening, weekends, and/or holidays